Returns and Refund Policy
From time to time products need to be returned due to faults, damage or other reasons.
Under Victorian Consumer Law “Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product.”
Please note: We do not offer refunds or returns for change of mind due to the nature of some of our products and the complexity of our kits. If you are having difficulties assembling your kit or configuring your electronics or using one of our machines please contact us for assistance. Some of our products are complex by nature and difficulty assembling the products, or using the machines is not sufficient grounds for a return.
Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Occasionally delivery may take up to this amount of time and so in these situations, a resolution is determined on a case-to-case basis.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our team will inspect the quality of the returned item and if it meets these criteria a refund will be issued. A restocking fee may be subtracted from the refund, this fee is 5% for up to 20 returned items and 10% for over 20 returned items. In case of orders initially sent under our FREE Shipping Program, we reserve the right to deduct our shipping costs from the refunded amount.
Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Certain clearance products such as our 2nds V-Slot and our ‘Scratch and Dent’ products.
- Extrusions or other products that have been cut to size upon request (all products cut at the customer’s request are sold “as-is” ).
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. If you would like to request a return please contact our Customer Service Team at firstname.lastname@example.org or on 03 9005 1160. If a return is granted you will be provided with a Return Authority (RA), all returns must have the RA number written or attached. Maker Store will refuse and return to sender any package without a RA.
There are certain situations where only partial refunds are granted: (if applicable)
- Products that arrive damaged, used or otherwise changed from the original condition.
- Products sold together that are missing parts for reasons not due to our error.
A standard 12-month warranty is provided on all products except Consumables and Warranty Exempt Items. The 12 month warranty period begins on the day the product is received. Any item altered or processed will void all warranties, this includes cutting, tapping, drilling, soldering, or any other modification to the product.
Warranty Exempt Items
Items classed as Warranty Exempt Items do not have a warranty. These include, but are not limited to:
- Seconds (2nd) stock including scratch and dent stock
- Gift Cards
For more information about if an item can be classed as a Warranty Exempt Item please contact us at email@example.com
Items classed as consumables do not have a warranty. These include, but are not limited to:
- End Mills
- Router Bits
- Drill Bits
- Drill Taps
- PCB Paper
- Materials including Aluminium, Acrylic and Polyoxymethylene (unless in the case the material arrives in a damaged condition)
- Glues, Tapes and Pastes
For more information about if an item can be classed as a consumable please contact us at firstname.lastname@example.org
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. This may take up to 10 business days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Replacements (if applicable)
A replacement will be sent out if an item is faulty or damaged when received. Damage to an item by misuse or incorrect installation will void the warranty and any replacement. To request a replacement please contact us at firstname.lastname@example.org. For a replacement to be approved we require a description of the fault or damage including a photo/video confirmation of the description. We may ask for further information or details after the initial request. Please note we cannot accept a request for a replacement part if this process is not followed.
For high-value items, replacements can only be approved if the item is returned to our team for assessment. What falls under this criteria is at the discretion of Maker Store.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded unless damaged or faulty.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
7 Cedebe Place,
All returns must have the approved RA number written or attached. Maker Store will refuse and return to sender any package without a RA.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
7 Cedebe Place,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. All returns must have the approved RA number written or attached. Maker Store will refuse and return to sender any package without a RA.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.